How can I place an order?
To place an order, simply browse our product listings, select the items you’d like, and click the “Add to Cart” or “Buy Now” button. Once you’re ready to check out, click on the shopping cart icon and follow the steps to complete your purchase.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
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Credit and debit cards (Visa, MasterCard, American Express, etc.)
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PayPal (one-time payment or 4x interest-free installments, where available)
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Google Pay, Apple Pay, Amazon Pay, Link
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Other trusted payment methods depending on your location
How do i track my order ?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your order on our website click here.
How long will it take to receive my order?
Our standard shipping time is 6–10 business days for European countries and 8–10 business days for the UAE and the USA. Once your order is processed and shipped, you’ll receive a tracking number along with an estimated delivery date to monitor your parcel’s progress.
Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact our customer support team immediately at support@hauteza.com or via WhatsApp at +44 757 732 1081. We can accommodate changes or cancellations only if your order has not yet been shipped. Once your order is on its way, modifications or cancellations are no longer possible.
What if my order arrives damaged or defective?
We take great pride in sending only high-quality products that reflect our brand’s standards. If, however, your order arrives damaged or defective, please reach out to our customer support team within 7 days of receiving it. We’ll help you with the return process and quickly arrange a refund or replacement.
How do I return an item?
We offer a 30-day return policy. To return an item, please make sure it’s in its original, unused condition and contact us to begin the return process. Once we’ve received and inspected the item, we will issue a refund to your original payment method.
Do you offer exchanges?
We do offer exchanges! To exchange an item, please return the original product in its unused condition and then place a new order for the item you’d like.
Is my personal information safe?
Yes, we prioritize your privacy. We use industry-standard encryption and security measures to protect your personal information. For more details, please check our Privacy Policy.
How can I contact customer support?
You can reach our customer support team by:
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Email: support@hauteza.com
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WhatsApp: +44 757 732 1081
Is my personal information safe?
You can reach our customer support team by:
-
Email: support@hauteza.com
-
WhatsApp: +44 757 732 1081
Can I change my shipping address after placing my order?
If you need to change your shipping address, please contact our customer support team immediately at support@hauteza.com. We’ll do our best to assist you, but once your order has been processed and shipped, changes can no longer be made.
Do you offer international shipping ?
Yes, we offer free international shipping to many countries!
Europe: Delivery typically takes 6–10 business days
USA & UAE: Delivery usually takes 8–10 business days
Do you offer gift cards?
Yes! We offer gift cards available for purchase on our website. They make the perfect gift for friends or loved ones and can be used to shop for any product on our site. To personalize your gift card, please contact us at support@hauteza.com.
How are you able to offer such great deals on luxury brands?
We’re able to offer luxury items at such steep discounts because we purchase overstock, end-of-season collections, and closeouts directly from trusted suppliers. We don’t operate expensive retail stores or high-markup channels, we pass those savings on to you. Our goal is to make luxury more accessible without compromising on quality.